At iFlexTec, we strive to provide our customers with the highest quality products and services. However, we understand that there may be occasions where a refund is necessary. Please read the following refund policy carefully to understand your rights and obligations when seeking a refund from iFlexTec:

1. Eligibility for Refund:

• Refunds are eligible for products purchased directly from iFlexTec.
• Products must be returned in their original condition, including all accessories, packaging, and documentation.
• Refunds are subject to verification of the product’s condition and compliance with our return policy.

2. Refund Timeframe:

• Refunds will be processed within [number] days from the date of receiving the returned product.
• The time it takes for the refund to appear in your account may vary depending on your financial institution.

3. Non-Refundable Items:

The following items are not eligible for refunds:

• Services that have been rendered or partially rendered.
• Products damaged due to misuse, neglect, or improper handling.
• Downloadable software, unless it is proven to be defective.

4. Refund Process:

• To request a refund, please contact our customer service team at [contact email/phone number].
• Provide your order number, the reason for the refund, and any relevant documentation or evidence.
• Once your refund request is approved, we will provide you with instructions on how to return the product.
• Upon receiving the returned product, we will inspect it to ensure it meets our return policy criteria.
• If the return is approved, we will initiate the refund process.

5. Refund Methods:

• Refunds will be issued in the same form of payment used for the original purchase.
• If the original payment method is unavailable, we may issue the refund in the form of store credit.

6. Shipping Costs:

• Shipping and handling charges are non-refundable, except in cases where the product is defective or the return is due to our error.

7. Customer Responsibilities:

• Customers are responsible for the cost of return shipping unless the return is due to our error or the product is defective.
• Ensure that the returned product is securely packaged to prevent damage during transit.

8. Exchange Policy:

• We offer exchanges for defective or damaged products within 14 days of purchase.
• Exchanges will be subject to product availability.

9. Contact Information:

If you have any questions or concerns regarding our refund policy, please contact us at : +86 173 2054 9958

10. Policy Updates:

iFlexTec reserves the right to update or modify this refund policy at any time without prior notice. Please check our website for the most current version of our refund policy.

By making a purchase from iFlexTec, you acknowledge that you have read, understood, and agreed to abide by our refund policy.

iFlex Technology Limited

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